Submit Your Repair Request
Use our contact form and tell us your Mac model number, the symptoms, whether liquid damage occurred, and any previous repair attempts.
Canada-Wide Mail-In Mac Repair
Mail Your Mac to Edmonton for Professional Repair
Outside Edmonton? Send your MacBook, MacBook Air, MacBook Pro or Mac mini to our Edmonton repair lab for professional diagnostics and repair. We specialize in difficult hardware faults, including logic board problems, liquid damage, no-power issues and data recovery. Please do not mail an iMac.
Canada-Wide Service
Free Estimate*
No Fix • No Fee*
How It Works
A Simple Mail-In Repair Process
Our process is designed to keep your repair organized from the time you contact us until your Mac is shipped back to you.
Receive Your Job ID
We review the information and contact you with a Job ID plus shipping instructions. Please do not ship the computer until you receive these details.
Pack and Ship Your Mac
Pack the computer securely in a strong box with protective cushioning. Include your Job ID inside the package so we can match the shipment to your repair request.
Diagnosis and Exact Estimate
After the computer arrives, we diagnose the fault and provide the repair cost and expected turnaround time before chargeable work begins.
You Approve the Repair
We proceed only after you approve the estimate. If you decide not to continue, we arrange return shipment according to the applicable shipping terms.
Repair, Testing and Return
After repair, the Mac is tested and then securely packaged for return shipment. Payment is completed before the repaired computer is shipped back.
Repairs We Accept by Mail
Specialized Mac Repairs From Anywhere in Canada
Mail-in service is especially useful when local shops cannot perform advanced board-level diagnostics or when replacing the entire logic board would be unnecessarily expensive.
Logic Board Repair
Component-level diagnostics and repair for failed circuits and board-level faults whenever practical.
Liquid Damage Repair
Inspection, cleaning, corrosion assessment and component-level repair for qualifying liquid-damaged Macs.
No Power / Not Charging
Diagnostics for Macs that do not turn on, do not charge, shut down unexpectedly or show charging-port related symptoms.
MacBook Screen Repair
Display replacement for cracked, damaged, flickering or non-working MacBook screens.
Battery / Keyboard / Trackpad
Replacement and repair for common MacBook input and power-related hardware problems.
Data Recovery
Assessment for data-recovery cases where a hardware or logic-board problem is preventing normal access to the Mac.
Before You Ship
How to Prepare Your Mac
Important: What to Send — and What Not to Send
Please send the complete Mac computer. Do not send only the logic board unless we specifically ask you to do so. Some faults can involve components outside the logic board, so having the complete computer allows us to diagnose the root cause and fully test the repair before return.
Please do not send an iMac. iMac computers are large, heavy and more vulnerable to shipping damage, which can make mail-in service impractical. Contact us first if you need iMac repair so we can discuss the most suitable option.
Please do not send your MacBook charger or power adapter. We keep chargers and professional power-testing equipment for MacBook models in our Edmonton workshop. If we need your charger for a specific diagnostic reason, we will ask you to include it.
Please do not use your original Apple retail box for shipping. Keep your original Apple box at home. Because we receive multiple computers, we cannot safely store and track customers’ original retail packaging throughout the repair process. Use a sturdy shipping box with adequate protective material instead.
- Back up your data if the Mac is still usable and a backup is possible.
- Send the complete MacBook, MacBook Air, MacBook Pro or Mac mini unless we specifically instruct you otherwise.
- Do not disassemble the Mac or remove the logic board before shipping unless we specifically request it.
- Do not include the charger, power adapter, laptop bag, sleeve, USB devices, external drives, SD cards or other accessories unless we specifically ask for them.
- Do not ship the Mac in its original Apple retail box. Use a separate sturdy shipping box with enough protective material so the computer cannot move freely inside.
- Write your Job ID clearly on a sheet inside the package. Do not rely only on notes written on the outside of the box.
- Use a shipping service with tracking. Shipping insurance is recommended for the replacement value of the computer.
Professional Evaluation
Repair Assessment
Every Mac we receive undergoes a comprehensive diagnostic evaluation before any repair work begins. We successfully repair many complex hardware issues, including component-level logic board faults. However, in some cases, a repair may not be technically feasible, economically practical, or may not meet our quality and reliability standards.
Our commitment is to provide honest, transparent advice. If we determine that a dependable, long-term repair cannot be achieved, we will explain our findings and discuss the available options with you before any repair work is performed.
We will never carry out chargeable repair work without your approval.
If you decide not to proceed with the repair after receiving our estimate, or if we determine that the device cannot be repaired, you are responsible for arranging return shipping. You may either:
- Provide a prepaid return shipping label, or
- Pay the applicable return shipping charges before your device is returned.
No repair charges apply if no repair is performed. However, return shipping costs remain the responsibility of the customer unless otherwise agreed in writing.
Important Information
Mail-In Repair Terms at a Glance
Estimate Before Repair
We provide an estimate after diagnosis. No chargeable repair work begins until you approve it.
No Fix • No Fee*
If we cannot complete an eligible repair, there is no repair labour charge. Return shipping or other agreed charges may still apply.
Repair Warranty
Qualifying repairs include a three-month repair warranty. Warranty coverage applies to the repaired fault and is subject to our terms and conditions.
Shipping Responsibility
Customers are responsible for safe packaging and inbound shipping. We recommend tracked and insured shipping.
Please review our Terms & Conditions for full details before shipping your computer.
Ready to Send Your Mac?
Start With a Repair Request
Tell us about the problem first. We will review your request and provide the Job ID and shipping instructions you need before mailing your Mac to Edmonton.
Repair Request
Tell Us About Your Mac
Providing the model and a clear description of the problem helps us prepare for your appointment.