Privacy Policy

1. Our Privacy Commitment

We collect only personal information reasonably required to communicate with you, provide requested repair or data recovery services, administer a repair, arrange shipping or pickup, process payment, provide warranty support, maintain appropriate business records, and operate or improve our website.

We do not sell or rent customer personal information. We do not disclose customer personal information to third parties for their own marketing purposes.

2. Privacy Laws

As an Alberta private-sector business, our personal-information practices are intended to comply with Alberta's Personal Information Protection Act (PIPA). Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply to certain interprovincial or federally regulated aspects of commercial activity.

This policy describes our privacy practices in clear language. Applicable privacy legislation governs if there is any inconsistency between this policy and the law.

3. Personal Information We May Collect

• Name, telephone number, mailing or shipping address, and email address when you provide them.
• Information you submit through our contact form or provide by telephone, text message or other communications.
• Mac model, serial number, device condition, reported problem, repair history, diagnostic findings and service records.
• Shipping, pickup, invoicing, payment-status and transaction information reasonably required to provide service.
• Technical website information such as IP address, browser or device type, referring page, pages visited, date and time, and similar server or analytics information where collected.

4. Customer Devices and Data

Mac computers submitted for repair or data recovery can contain private or sensitive information. We do not intentionally inspect personal files unless access is reasonably necessary to diagnose the reported problem, perform an authorized repair or data recovery service, verify functionality, or complete a specific customer request.

Customers should back up important data before service whenever possible. Login credentials should be provided only when reasonably necessary for the requested work. Access to a customer's device or data is limited to what is reasonably required to perform the authorized service.

Important: This Privacy Policy explains how we handle personal information; it does not guarantee preservation of data stored on a customer device. Please review our Customer Data & Data-Loss Disclaimer before submitting equipment for service.

5. How We Use Personal Information

• Respond to questions and provide estimates.
• Identify a customer, computer, repair or service record.
• Diagnose and repair Apple computers.
• Perform authorized data recovery services.
• Communicate repair status, approvals, completion, pickup, shipping and warranty information.
• Process transactions and maintain appropriate accounting and business records.
• Prevent fraud, misuse, unauthorized access or security incidents.
• Meet legal, regulatory, accounting, insurance or dispute-resolution requirements.
• Secure, maintain, troubleshoot and improve our website and services.

6. Consent and Limiting Collection

Where consent is required, we seek consent appropriate to the circumstances and sensitivity of the information. When you voluntarily contact us or provide information for a requested repair or service, we may rely on your consent to collect, use and disclose information reasonably necessary to respond and provide that service.

We do not require consent for collection, use or disclosure beyond what is reasonably necessary to provide the requested product or service, except where permitted or required by law. Consent may be withdrawn subject to legal or contractual restrictions and reasonable notice. Withdrawal may affect our ability to continue a requested service.

7. Disclosure and Service Providers

We may provide limited personal information to service providers when reasonably necessary to operate our business or complete a requested service. Examples can include website hosting, communications, shipping or courier services, payment processing, accounting, security or other technical services. We limit disclosure to information reasonably necessary for the relevant purpose.

We may also disclose information where permitted or required by law, including valid legal process, fraud or security investigations, protection of legal rights, or emergencies.

8. Payment Information

If a third-party payment service is used, payment-card or banking information may be handled directly by that provider rather than stored by Edmonton Apple Mac & iMac Repair Specialist. The provider's own privacy and security terms may apply to information processed through its service.

9. Cookies and Website Information

Our website may use essential cookies, server logs and similar technologies for website operation, security and performance. If optional analytics or other non-essential tracking technologies are used, we will provide information and choices where required by applicable law.

Most browsers allow you to control cookies. Disabling some cookies may affect website functionality.

10. Security Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of personal information in our custody or control. Safeguards may include access restrictions, password protection, secure website connections, account and device security, and limiting access to customer information to legitimate business purposes.

No electronic transmission or storage system can be guaranteed completely secure. If a privacy or security incident occurs, we will assess and respond to it in accordance with applicable legal requirements.

11. Retention and Secure Disposal

We retain personal information only as long as reasonably necessary for the purpose for which it was collected, warranty and service administration, or applicable legal, tax, accounting, insurance, security or dispute-resolution requirements. When information is no longer reasonably required, we take appropriate steps to securely delete, destroy or anonymize it.

Recovered customer data is retained only as reasonably necessary to complete the authorized data recovery and return or transfer the recovered information, subject to operational, legal or agreed service requirements.

12. Accuracy, Access and Correction

You may request access to personal information we hold about you and ask that inaccurate or incomplete information be corrected, subject to exceptions in applicable law. We may need to verify your identity before responding to an access or correction request.

13. Service Providers Outside Canada

Some website, communications, cloud, security, payment or other service providers may process or store information outside Canada. Information processed in another country may be subject to that country's laws and lawful access requirements. Where applicable, we remain responsible for personal information under our control and use reasonable measures appropriate to the circumstances when engaging service providers.

14. External Websites

Our website may link to independent third-party websites. We are not responsible for their privacy practices or content. Review the privacy policy of a third-party website before providing personal information to it.

15. Privacy Questions, Requests and Complaints

Questions about this policy, requests for access or correction, withdrawal of consent, or privacy complaints can be directed to the person responsible for privacy at Edmonton Apple Mac & iMac Repair Specialist.

Privacy Contact: Edmonton Apple Mac & iMac Repair Specialist
Phone: (587) 672-2200
Online: Contact Edmonton Apple Mac & iMac Repair Specialist

If a privacy concern cannot be resolved directly with us, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta or, where applicable, the Office of the Privacy Commissioner of Canada.

16. Changes to This Policy

We may update this Privacy Policy when our services, website practices, service providers or legal requirements change. The current version will be posted on this page with its latest update date.